Refund Policy

Bath to Earth Refund Policy

At Bath to Earth, we are committed to providing you with high-quality, natural products that enhance your well-being. Due to the personal and sensitive nature of our bath and body products, and to uphold the highest standards of hygiene and safety for all our customers, we have implemented a specific refund policy.

Refund Eligibility:

  • Non-Opened Packages Only: We accept refunds exclusively for products that remain in their original, unopened packaging. This policy is in place to prevent potential contamination and ensure the integrity of our products.
  • Contamination Concerns: Our primary concern is the health and safety of our customers. Therefore, we cannot accept returns or provide refunds for opened or used products due to the risk of contamination.

Conditions for Refund:

  • To be eligible for a refund, the item must be in its original, unopened condition.
  • You must initiate the refund request within 7 days of receiving your order.
  • You must provide proof of purchase, such as your order number or receipt.

Refund Process:

  1. Contact Customer Support: To initiate a refund, please contact our customer support team at info@bathetoearth.com or through the “Contact Us” page on our website. Please provide your order number and a brief explanation of the reason for the refund.
  2. Return Authorization: Our customer support team will review your request and, if approved, provide you with a return authorization and instructions on how to return the unopened product.  
  3. Return Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.  
  4. Inspection and Refund: Once we receive the returned, unopened product, we will inspect it to ensure it meets our refund eligibility criteria. Upon approval, we will process your refund to the original method of payment.
  5. Refund Timeframe: Please allow [Specify number] business days for your refund to be processed and reflected in your account.

Exceptions:

  • We do not offer refunds or exchanges for products that have been opened, used, or damaged after receipt, unless the damage occurred during initial transit.
  • If you recieved a damaged product during transit, please contact us within 48 hours of recieving your package, with photo documentation.

Our Commitment to Quality:

We understand that purchasing products online can sometimes be challenging. We strive to provide accurate product descriptions and images to help you make informed decisions. If you have any questions or concerns about our products, please do not hesitate to contact our customer support team.

Contact Us:

For any inquiries regarding our refund policy or to initiate a refund, please contact us at:

Thank you for your understanding and for choosing Bath to Earth. We appreciate your support of our commitment to quality and safety.